Erik Lipscomb

Helpful information on Contact Centers, Customer Service and People Skills

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26 Oct

Sales Update & Strategy

By Greg Alcorn

Sales Update & Strategy

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25 Oct

Collaboration at GCS

By Greg Alcorn

Collaboration at GCS

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24 Oct

Is B2B for Me?

By George Simons

Is B2B for Me?

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23 Oct

How Are Customer Communication Habits Changing? Or Not Changing?

By Frank Camp

How Are Customer Communication Habits Changing? Or Not Changing?

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22 Oct

The Power of Partnership

By Greg Alcorn

The Power of Partnership

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19 Oct

10 Reasons to Outsource with GCS

By Bryan Overcash

10 Reasons to Outsource with GCS

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18 Oct

Credit Card Growth Case Study

By George Simons

Credit Card Growth Case Study

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10 Oct

Come Find Me at the 2012 DMA Convention!

By George Simons

Come Find Me at the 2012 DMA Convention!

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07 Sep

Be Willing. Be Eager. Be Both!

By GCS Agents

Don’t be the person who waits to be called on to help because others know you are “willing.” Instead, be the eager person at the front of the line hoping to volunteer.

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04 Sep

The Power of Call Monitoring and Compliance

By Frank Camp

The Power of Call Monitoring and Compliance

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