Contact Center Services
We put the custom in customer service. Outsource your staffing and management with GCS for the wow experience you deserve.
Outsourcing should be invisible to your customers.
At GCS, we are customer service professionals. We represent you to your customers. If you're ready for a change from your existing outsource contact center, we hear you.
We offer domestic and near-shore contact centers staffed with on-site and at home agents. GCS produces excellent results with scalable capacity. Our agents become your subject matter experts, and our hub-and-spoke model provides cost-effective models for most programs.
But you don't have to take our word for it.
We're not happy if you're not happy. GCS has maintained the COVID Hotline for 68,000 MTA New York City Transit employees throughout the pandemic. It's called a Hotline for a reason. Our average hold time is 13 seconds. MTA was so thrilled by our service that they gave us an award!
Backed by ironclad tech.
Whether at home or in the office, we use Amazon Connect as our Call Center platform. You can sleep well at night knowing that barely anything can take down our phone systems. Combined with Amazon Web Services, the options are almost limitless from live agent to self-service and hybrid call flows in between, we improve customer satisfaction and lower cost. You can bet your bottom dollar.
Outsourcing Experience for On Time and On Budget results Each client has unique needs that determine the time needed to begin or transition their program. It can range from days to months, depending on the requirements. Our implementation team has years of experience smoothly starting programs on time and budget. Let's discuss your needs so we can provide a realistic time frame for your program.
GCS is an expert in contact center processes. For instance, if you are currently running a program and its size fits into one of our existing centers, it can be often up and running in just a few weeks. Often, the two longest pieces of implementation are the initial recruiting and training. Setting up a new center in an existing space can be done in 45 to 90 days. A completely new building is typically 9 to 18 months. We're happy to discuss options!
GCS is an expert in contact centers, but we don't try to push a ready-made solution on you. We tailor call center and contact center processes to meet your company culture, needs, and business goals. We make sure that it isn't you outsourcing your call center to us - it's GCS running your call center for you. It may seem like a small difference, but the approach is completely different - and so is the result. Discover how you can eliminate contact center problems with terrific outsourcing solutions.
Request more info today
Tell us about your program and we'll get back to you ASAP.