Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

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GCS is a Finalist for this year’s BBB Torch Award for Ethics

GCS is honored to be a finalist for this year’s BBB Torch Award for Business Ethics. Congratulations to IFB and Frank Myers Auto Maxx for taking top honors. We love a challenge to improve. The full BBB Press Release is reprinted below. Two Winston-Salem companies win ethics award from BBB Education Foundation of Central &…

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Clutch Taps GCS Agents as Top Performing BPO

The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.

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Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.

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GCS Named One of the Best Call Services of 2021

We are honored to have been named as one of the Best Call Centers of 2021.

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Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center

You need an outsourcing center with a demonstrated ability to manage the agents to achieve successful results. What’s the importance of a hybrid agent workforce model?

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GCS Agents is a Leading B2B Company in North Carolina

Clutch has just announced their Leader Award winners for 2020. These companies represent the highest-ranking B2B service providers according to geographic location and service line.

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GCS Agents is a Leading B2B Company in North Carolina

At GCS Agents, we take pride in providing our partners with effective multichannel communication with their own customers.

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Lessons from Bob Lynch

Robert “Bob” Lynch passed away last week. His impact was staggering and instrumental in the telecommunications industry.

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GCS is moving Rowan Forward: Join to Help Grow Our Community

Forward Rowan is a campaign to grow our community. They recently recognized a public-private partnership funding model. GCS believes in this campaign and was the first to invest in it.

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7 Top Trends in Outsourcing Work From Home Agents

Today’s global entrepreneurial landscape is customer-centered and highly competitive. This is why many organizations outsource their call center functions.

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