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contact center consultants
contact center vendor
call center training
contact center consulting
You live and breathe for your customers.
So do we.

Let GCS pump new life into your contact center with smart proven solutions that deliver world-class results. Our innovative centers, intelligent staffing and effective process consulting will boost your performance and blow the roof off your metrics.

Make Contact

We love your problems.

Are your C-SAT scores keeping you awake at night? Are you searching for clearer paths to productivity? Struggling with continuous improvement? Suffocated by staffing and scheduling? Take a deep breath and turn to GCS. We’ll turn your burdens into blockbusters.

  • Scalable U.S. Centers

    All Channel Options

    Silky Smooth Startups

  • On Premises or Offsite

    Dedicated and Shared Agents

    Retention Boosting Process

  • Right Sizing

    Compliant Process Flow

    Center Makeovers

  • Effective Word Selection

    Mastering Conversation

    Listening vs Questioning

    Certified Program

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We work hard for your approval.

When we say we live for customer service, we mean it. But we’ll let a few of our customers tell you what they think of us.

We dive into your business and don’t come up for air.

We refine our proven processes to succeed in your niche. We integrate subject matter expertise, customer behavior patterns, top-notch hiring and resource management with your company’s best practices, turnaround times and revenue expectations. 

contact centers outsourced


New service startup, offer fulfillment, renewal outreach calls, customer service troubleshooting, customer care


Reservations, mobility management, tickets and events, rentals, reverse logistics, concierge service, membership and rewards

contact centers for financial services


Consultative care, customer retention, aquistion, cross selling, activation and back office support


Health and Life policyholder services. All 50 states. Multi-tier. Enrollment, case management and retention


Contracted contact centers and operational support activities, GOCO/COCO, prime and subcontractor experience


As contact center process experts, we deliver award-winning results in industries and entities of all kinds

Make the Right Call.

Outsourcing? Revitalizing an existing center? Looking to stabilize workflows and break bottlenecks? Need competent, stable, and helpful staff? Building a new center? Make contact with GCS. We’ll open up your revenue streams and drive your KPIs skyward with our custom, client-focused solutions.

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  • "GCS gets it done. Working with them has added two more years to my career."

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    • Current Client
  • “I am particularly impressed by the phone representatives: they are always extremely welcoming, helpful, sweet and patient, and they are always ready to answer questions and finish with a warm note.”

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    • Current Customer
  • "One customer gave a commendation to Sean for helping her. She stated that he was such a blessing that she was going to make a Cancer donation in his name because he was so nice and she could tell he cares about people."

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    • Customer Commendation
  • “After painfully dealing with many customer service representatives from huge private corporations, [this center] offers a refreshing, honest, efficient and nice service.”

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    • Current Customer
  • “In our 9 years of conducting business together I cannot remember Global missing any deadlines that weren’t directly related to issues outside of their control.”

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    • Client Program Manager
  • “They are a premier provider for my company who exceeds all quality and compliance standards while delivering superior sales and quality service to our customer base. They are a superior business partner.”

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    • Client Sr. Manager