Toni Currie

Helpful information on Contact Centers, Customer Service and People Skills

iStock_000003676664Small-200x300
13 Feb

How Does a Calling Campaign Start in a Contact Center?

By George Simons

How Does a Calling Campaign Start in a Contact Center?

Depositphotos_15768407_s-2015
10 Feb

Metrics Measured in a Customer Service Contact Center

By Frank Camp

Metrics Measured in a Customer Service Contact Center

7spoke-channels-01-copy_med
10 Feb

Why Should I Use Multiple Communication Channels ? (Thoughts from a Marketing Specialist and Consumer)

By George Simons

Why Should I Use Multiple Communication Channels ? (Thoughts from a Marketing Specialist and Consumer)

Measure-is-to-know-1
03 Feb

Help Your B2B Company in 10 Minutes a Day Using LinkedIn

By George Simons

Help Your B2B Company in 10 Minutes a Day Using LinkedIn

Depositphotos_10279787_s-2015
02 Feb

Complaints are an Opportunity

By Greg Alcorn

Complaints are an Opportunity

Depositphotos_22333811_s-2015-1
31 Jan

Training Emotional Intelligence Improves the Customer Experience [Empathetic Listening Skills]

By Greg Alcorn

Training Emotional Intelligence Improves the Customer Experience [Empathetic Listening Skills]

6-Reasons-Outsource
30 Jan

Are You an Innie or an Outtie? 6 Reasons to Outsource and 1 Easy Way to Decide What to Outsource

By George Simons

Are you not clear on whether or not you should outsource? This article can help you decide what’s best for your company.

030410_gcs_summersville_0043
27 Jan

Top Performer Tips from the Wheeling Contact Center

By Bryan Overcash

Top Performer Tips from the Wheeling Contact Center

Depositphotos_11241099_L_med-2
26 Jan

X2 Mentoring

By Greg Alcorn

X2 Mentoring

consulting-bg-image-1
24 Jan

Common Outbound Metrics Measured in a Contact Center

By Frank Camp

Common Outbound Metrics Measured in a Contact Center

To Request more info today

Tell us about your program and we'll get back to you ASAP.

Name(Required)
Preferred Contact Method(Required)
call-icon

Call us

Speak with a contact center expert. We’ll help you break through your call center challenges. Click to call 844-324-5427.
email-icon

Email us

Get the answers you are seeking. Click to submit a brief form for quick help.