Performance
Dynamic, Voice Variety
Variety of your voice – rate, tone, and pitch – is your secret weapon in the business of people and the art of connection.
Read MoreReal Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget
“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:
manage communi
Read MoreContact Center Best Practices: 10 Areas of Focus
Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.
Read MoreFive Ways A Consultant Can Help Fix Your Contact Center
Is your contact center in need of some help? It may be tempting to let managers take over the process, but here 5 Ways a Contact Center Consultant can help.
Read MoreThe 3 Part Formula for Contact Center Success
Contact Center success is a 3 part formula that measures KPI metrics for success. We can get & keep your call center on the right track.
Read MoreHiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Read MoreCustomer Service by the Numbers
Customer Service by the Numbers
Read MoreGlobal eConnect
Global eConnect
Read MoreIncrease the Level Of Business in Your Daily Routine
Increase the Level Of Business in Your Daily Routine
Read MoreCampaign Director Overview
Campaign Director Overview
Read More