Best Practices
GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity
The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar
Read MoreReal Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget
“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:
manage communi
Read MoreParatransit Call Center Case Study
Check out our case study and see how GCS turned an ailing call center into a platform for P3 best practices.
Read MoreThe 3 Part Formula for Contact Center Success
Contact Center success is a 3 part formula that measures KPI metrics for success. We can get & keep your call center on the right track.
Read MoreHiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Read MoreCall Center Staffing Solutions
It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge.
Read MoreCoaches are Just Teachers Trying to Help Us Win
Coaches are Just Teachers Trying to Help Us Win
Read MoreGlobal eConnect
Global eConnect
Read MoreKeeping Customer Service Available During Natural Disasters
6 tips to minimize the impact of a natural disaster on your business.
Read MoreTips for Collaborating in the Workplace
Tips for Collaborating in the Workplace
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