George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™

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Articles by George Simons

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10 Oct

Outsourcing Your Call Center? Consider The Performance Trifecta.

By George Simons

At GCS we focus on a trifecta of performance: people to add value, process to deliver sanity, and technology that is flexible.

Woman with pensive facial expression looking aside while sitting at workplace. Unsure businesswoman thinking about difficult question. Female office worker doubted because of uncertain situation
04 Oct

Who Are The Best Call Centers in the World? (Reviews/Ratings)

By George Simons

The best call centers in the world with a solid reputation include Sykes, Teletech, Intrado (formerly West), Concentrix (formerly Convergys), Conduent.

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01 Oct

How to Achieve Call Center KPIs with S.M.A.R.T. Goals & Objectives

By George Simons

With S.M.A.R.T. Objectives in place, your center will be able to excel at any Call Center KPI.

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