George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™


Articles by George Simons


GCS Wins Two 2020 Excellence in Customer Service Awards

Global Contact Services (GCS) received awards in two categories of the 2020 Excellence in Customer Service Award presented by Business Intelligence Group.


How to Use a Contact Center Improvement Plan to Increase Value

Looking to improve your contact center? GCS’s Call Center Improvement Tool can help you evaluate these 10 distinct areas of improvement.


10 Call Center Innovation Ideas to Boost Your Competitive Edge

If you’re looking to make your call center more innovative, make a smart investment in one of these 10 strategies.