George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™


Articles by George Simons

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GCS is a Finalist for this year’s BBB Torch Award for Ethics

GCS is honored to be a finalist for this year’s BBB Torch Award for Business Ethics. Congratulations to IFB and Frank Myers Auto Maxx for taking top honors. We love a challenge to improve. The full BBB Press Release is reprinted below. Two Winston-Salem companies win ethics award from BBB Education Foundation of Central &…


Clutch Taps GCS Agents as Top Performing BPO

The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.

Portrait of cheerful indian woman in smart working from home. Beautiful middle eastern girl working as customer service representative with laptop. Smiling young woman at home with headset doing video call and smiling.

Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.