Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.
George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™
Articles by George Simons
Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center
You need an outsourcing center with a demonstrated ability to manage the agents to achieve successful results. What’s the importance of a hybrid agent workforce model?
