George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™

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Articles by George Simons

11-Call-Center-Innovations-You-Need-Right-Now

11 Call Center Innovation Ideas to Boost Performance

Keep your center competitive by implementing these 11 call center innovations.

How-to-Accurately-Track-Call-Center-KPIs

What Call Center KPIs Increase Performance?

One of the most effective ways to determine how your call center KPIs stack up against other providers in your industry is to benchmark.

Call-Center-RFP

Find the Right Partner with a Better Contact Center RFP

A strong Contact Center RFP is your key to finding the perfect business partner.