The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Filter by Category/Role

Filter by Topic

Filter Posts
U.S. Torch_Horizontal-Finalist-TwoTone-3693x2301-9143f3a

GCS is a Finalist for this year’s BBB Torch Award for Ethics

By George Simons

GCS is honored to be a finalist for this year’s BBB Torch Award for Business Ethics. Congratulations to IFB and Frank Myers Auto Maxx for taking top honors. We love a challenge to improve. The full BBB Press Release is reprinted below. Two Winston-Salem companies win ethics award from BBB Education Foundation of Central &…

Cluch-2021-top-bpo

Clutch Taps GCS Agents as Top Performing BPO

By George Simons

The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.

Portrait of cheerful indian woman in smart working from home. Beautiful middle eastern girl working as customer service representative with laptop. Smiling young woman at home with headset doing video call and smiling.

Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

By George Simons

COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.

Customer support concept. Young afro female manager wearing headset, using laptop at workplace and looking at camera, free space

GCS Named One of the Best Call Services of 2021

By Lychia Vang

We are honored to have been named as one of the Best Call Centers of 2021.

hybridmodel-1600x900

Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center

By George Simons

You need an outsourcing center with a demonstrated ability to manage the agents to achieve successful results. What’s the importance of a hybrid agent workforce model?

Clutch-2020-PR-fb-size

GCS Agents is a Leading B2B Company in North Carolina

By George Simons

Clutch has just announced their Leader Award winners for 2020. These companies represent the highest-ranking B2B service providers according to geographic location and service line.

Clutch-2020-PR-resized-2-300x175

GCS Agents is a Leading B2B Company in North Carolina

By George Simons

At GCS Agents, we take pride in providing our partners with effective multichannel communication with their own customers.

Lynch_Bob_MaryNell-002-edited-crop

Lessons from Bob Lynch

By Greg Alcorn

Robert “Bob” Lynch passed away last week. His impact was staggering and instrumental in the telecommunications industry.

Collection of colorful hands with icons.

GCS is moving Rowan Forward: Join to Help Grow Our Community

By Lychia Vang

Forward Rowan is a campaign to grow our community. They recently recognized a public-private partnership funding model. GCS believes in this campaign and was the first to invest in it.

Shot of a handsome young businessman wearing headsets while working on a computer in his office

7 Top Trends in Outsourcing Work From Home Agents

By GCS Agents

Today’s global entrepreneurial landscape is customer-centered and highly competitive. This is why many organizations outsource their call center functions.

To Request more info today

Tell us about your program and we'll get back to you ASAP.

Name(Required)
Preferred Contact Method(Required)
call-icon

Call us

Speak with a contact center expert. We’ll help you break through your call center challenges. Click to call 844-324-5427.
email-icon

Email us

Get the answers you are seeking. Click to submit a brief form for quick help.