Productivity
6 Tips on Leading an Effective & Efficient Conference Call
6 Tips on Leading an Effective & Efficient Conference Call
Read MoreThe Benefits of Laughter in the Workplace
The Benefits of Laughter in the Workplace
Read MoreTurning Profit in a Customer Care Center
Turning Profit in a Customer Care Center
Read MoreUse Proper Manners when Calling a Customer on their Mobile Phone
Use Proper Manners when Calling a Customer on their Mobile Phone
Read MoreThe Virtues of Being Optimistic
In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer
Read MorePractice Makes Permanent
Practice Makes Permanent
Read MoreA Strategic Start.
A Strategic Start.
Read MoreA GCS Client Services Director calls the plays…
A GCS Client Services Director calls the plays…
Read MoreWhy Open-Ended Questions Aren’t Very Useful | BNET
Why Open-Ended Questions Aren’t Very Useful | BNET
Read MoreListening isn’t the same as waiting for your turn to talk.
Listening isn’t the same as waiting for your turn to talk.
Read More