Productivity
The Benefits of Laughter in the Workplace
The Benefits of Laughter in the Workplace
Read MoreTurning Profit in a Customer Care Center
Turning Profit in a Customer Care Center
Read MoreUse Proper Manners when Calling a Customer on their Mobile Phone
Use Proper Manners when Calling a Customer on their Mobile Phone
Read MoreThe Virtues of Being Optimistic
In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer
Read MorePractice Makes Permanent
Practice Makes Permanent
Read MoreA Strategic Start.
A Strategic Start.
Read MoreA GCS Client Services Director calls the plays…
A GCS Client Services Director calls the plays…
Read MoreWhy Open-Ended Questions Aren’t Very Useful | BNET
Why Open-Ended Questions Aren’t Very Useful | BNET
Read MoreListening isn’t the same as waiting for your turn to talk.
Listening isn’t the same as waiting for your turn to talk.
Read MoreYou’ve got 45 seconds!
You’ve got 45 seconds!
Read More