Communication
Planes, Trains, Automobiles, a Misplaced Laptop and Team Support
Planes, Trains, Automobiles, a Misplaced Laptop and Team Support
Read MoreNational Letter Writing Week – January 9 – January 16, 2011
National Letter Writing Week – January 9 – January 16, 2011
Read MoreUse Proper Manners when Calling a Customer on their Mobile Phone
Use Proper Manners when Calling a Customer on their Mobile Phone
Read MoreSpreading Culture & Consistency Across Centers
Spreading Culture & Consistency Across Centers
Read MoreThe Virtues of Being Optimistic
In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer
Read MoreDon’t Flood them with eMails, Flatter them with a Phone Call
Don’t Flood them with eMails, Flatter them with a Phone Call
Read MorePractice Makes Permanent
Practice Makes Permanent
Read MoreIf you want something done right, you CAN do it yourself. But, if you want a lot of things done right, communicate!
If you want something done right, you CAN do it yourself. But, if you want a lot of things done right, communicate!
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