Lychia Vang

Helpful information on Contact Centers, Customer Service and People Skills


GCS Wins Two 2020 Excellence in Customer Service Awards

Global Contact Services (GCS) received awards in two categories of the 2020 Excellence in Customer Service Award presented by Business Intelligence Group.


GCS supports ApSeed in NYC!

Global Contact Services (GCS) is bringing ApSeedTM Early Childhood Education to NYC! ApSeed’s goal is for every child under 5 years old to be kindergarten-ready by providing MySeedlingTM touchpads to low-income families.


The Power of Habit and Mentorship

Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.


Learn My 3 Powerful Soft Skills in 3 minutes

Greg Alcorn and Lou Diamond discuss eliminating no, so, try and just, turning negatives into positives and 4 steps to keep your cool when stressed.

Male freelance worker reading an e-mail while working on laptop in the office.

4 Great Questions Before Switching Your Contact Center Vendor

Four questions to ask before switching call center vendors. How has the scope changed? Do you fear change? Are you communicating? Who is on the shortlist?


How to Use a Contact Center Improvement Plan to Increase Value

Looking to improve your contact center? GCS’s Call Center Improvement Tool can help you evaluate these 10 distinct areas of improvement.


Public vs Private in Call Center Outsourcing: David vs Goliath(s)

The differences in working with public companies, the Goliaths, and private companies, David, when outsourcing your contact center.

Manager (businessman) clicks a soft skills words button on a virtual panel. Soft skills training and improvement concept. Human Resource Management and Training.

What Are The Benefits of Soft Skills Certification for Call Center Agents?

Understand the benefits for individuals and employers for soft skill training and certification. Endorsed by the AGCCP and qualifies for SHRM credits.


10 Call Center Innovation Ideas to Boost Your Competitive Edge

If you’re looking to make your call center more innovative, make a smart investment in one of these 10 strategies.


Outsourcing Your Call Center? Consider The Performance Trifecta.

At GCS we focus on a trifecta of performance: people to add value, process to deliver sanity, and technology that is flexible.

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