Lychia Vang

Helpful information on Contact Centers, Customer Service and People Skills


Soft Skills Training Tips for Exceptional Customer Service

Soft skills training can be challenging — but with the right approach, soft skills can be learned, reinforced, and continually refined over time.

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Who Are The Best Call Centers in the World? (Reviews/Ratings)

The best call centers in the world with a solid reputation include Sykes, Teletech, Intrado (formerly West), Concentrix (formerly Convergys), Conduent.


How to Achieve Call Center KPIs with S.M.A.R.T. Goals & Objectives

With S.M.A.R.T. Objectives in place, your center will be able to excel at any Call Center KPI.


9 Purposeful Leadership Traits for Call Center Leaders

Purposeful leadership traits for call center and contact center leaders. Are you looking for ways to be a better leader? Be early. Say “you’re welcome.”


11 Call Center Innovation Ideas to Boost Performance

Keep your center competitive by implementing these 11 call center innovations.


What Call Center KPIs Increase Performance?

One of the most effective ways to determine how your call center KPIs stack up against other providers in your industry is to benchmark.


Find the Right Partner with a Better Contact Center RFP

A strong Contact Center RFP is your key to finding the perfect business partner.


6 Ways to Use Soft Skills Training to Deal with Difficult People

You can use these 6 tips to employ soft skills training to deal with difficult people at your organization.


Soft Skills Training your Contact Center Representatives Need

Despite popular belief people can change and interpersonal soft skills training are teachable. Find out how from the contact center experts!

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7 Common Communication Blunders

The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.

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