Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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27 May

Three Reasons Omni-channel Outperforms Multi-channel

By George Simons

Three Reasons Omni-channel Outperforms Multi-channel

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19 May

If We Go, We Show

By Greg Alcorn

If We Go, We Show

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08 May

GCS Discovers SOCAP 2014 Symposium

By George Simons

GCS Discovers SOCAP 2014 Symposium

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28 Apr

Back to Work Time at GCS!

By Greg Alcorn

Back to Work Time at GCS!

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11 Apr

Sales Strategy Session

By Greg Alcorn

Sales Strategy Session

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24 Feb

3 Reasons Your In-House Contact Center Costs Are Out of Whack

By George Simons

3 Reasons Your In-House Contact Center Costs Are Out of Whack

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12 Feb

Have You Considered Call Center Consulting?

By Greg Alcorn

Have You Considered Call Center Consulting?

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06 Feb

3 Signs It’s Time to Manage Your Social Customer Care from the Contact Center

By George Simons

3 Signs It’s Time to Manage Your Social Customer Care from the Contact Center

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23 Jan

The Value of a Smile and a Wave (over the phone)

By Greg Alcorn

The Value of a Smile and a Wave (over the phone)

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07 Aug

Coaches are Just Teachers Trying to Help Us Win

By Bryan Overcash

Coaches are Just Teachers Trying to Help Us Win

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