Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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Personality Testing to Build Highly Effective Call Centers

Personality testing is critical to highering and maintaining the best team for your contact center.

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Hiring for Effective Customer Service in the Contact Center

Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.

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Train-the-Trainer or SME

GCS can help you evaluate the pros and cons of each training program to determine which method will work best for your call center.

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Can you stand to sit any longer?

Can you stand to sit any longer?

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Do you Speak my Language? The Importance of a Multilingual Contact Center

Do you Speak my Language? The Importance of a Multilingual Contact Center

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Multi Channel versus Omni Channel Customer Communication

Multi Channel versus Omni Channel Customer Communication

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Using Customer Experience to Outdo the Competition

Using Customer Experience to Outdo the Competition

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Changing Lanes to Win More Customers

Changing Lanes to Win More Customers

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Getting What You Measure in Customer Service

Getting What You Measure in Customer Service

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Why you can’t just hire 50 more like Sara?

Why you can’t just hire 50 more like Sara?

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