Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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28 Jun

GCS is a Finalist for this year’s BBB Torch Award for Ethics

By George Simons

GCS is honored to be a finalist for this year’s BBB Torch Award for Business Ethics. Congratulations to IFB and Frank Myers Auto Maxx for taking top honors. We love a challenge to improve. The full BBB Press Release is reprinted below. Two Winston-Salem companies win ethics award from BBB Education Foundation of Central &…

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18 Mar

Clutch Taps GCS Agents as Top Performing BPO

By George Simons

The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.

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10 Mar

Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

By George Simons

COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.

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17 Dec

GCS Named One of the Best Call Services of 2021

By Lychia Vang

We are honored to have been named as one of the Best Call Centers of 2021.

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04 Nov

Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center

By George Simons

You need an outsourcing center with a demonstrated ability to manage the agents to achieve successful results. What’s the importance of a hybrid agent workforce model?

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28 Oct

GCS Agents is a Leading B2B Company in North Carolina

By George Simons

Clutch has just announced their Leader Award winners for 2020. These companies represent the highest-ranking B2B service providers according to geographic location and service line.

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21 Oct

GCS Agents is a Leading B2B Company in North Carolina

By George Simons

At GCS Agents, we take pride in providing our partners with effective multichannel communication with their own customers.

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16 Sep

Lessons from Bob Lynch

By Greg Alcorn

Robert “Bob” Lynch passed away last week. His impact was staggering and instrumental in the telecommunications industry.

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31 Aug

GCS is moving Rowan Forward: Join to Help Grow Our Community

By Lychia Vang

Forward Rowan is a campaign to grow our community. They recently recognized a public-private partnership funding model. GCS believes in this campaign and was the first to invest in it.

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03 Aug

7 Top Trends in Outsourcing Work From Home Agents

By GCS Agents

Today’s global entrepreneurial landscape is customer-centered and highly competitive. This is why many organizations outsource their call center functions.

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