Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

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07 Dec

What do I do at GCS?

By Frank Camp

What do I do at GCS?

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06 Dec

Practice Makes Permanent

By Greg Alcorn

Practice Makes Permanent

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30 Nov

Healthcare Plan Change–Good for Contact Center Industry

By Bryan Overcash

Healthcare Plan Change–Good for Contact Center Industry

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24 Nov

What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

By GCS Agents

What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

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23 Nov

A Strategic Start.

By George Simons

A Strategic Start.

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23 Nov

A GCS Client Services Director calls the plays…

By Frank Camp

A GCS Client Services Director calls the plays…

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08 Nov

Fewer Americans opening wallets, now might be a good time to call.

By George Simons

Fewer Americans opening wallets, now might be a good time to call.

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22 Oct

The Cox’s

By Toni Currie

The Cox’s

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20 Oct

The Stereotypes Aren’t True.

By Bryan Overcash

The Stereotypes Aren’t True.

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19 Oct

What it’s Really Like to Work in a Contact Center

By Greg Alcorn

What it’s Really Like to Work in a Contact Center

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