Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:
- Delivering the most professional presentations in the contact center industry
- Providing an experienced, proactive client services team
- Supporting an accurate and responsive information technology team
A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.
Articles by Greg
Call Center Outsourcing Services: Dedicated vs. Shared Agents
There are three basic types of call center representatives. Some agents are dedicated to your project exclusively while others are blended on shared.
