Greg Alcorn


Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:

  • Delivering the most professional presentations in the contact center industry
  • Providing an experienced, proactive client services team
  • Supporting an accurate and responsive information technology team

A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.


Articles by Greg

Manager (businessman) clicks a soft skills words button on a virtual panel. Soft skills training and improvement concept. Human Resource Management and Training.

What Are The Benefits of Soft Skills Certification for Call Center Agents?

Understand the benefits for individuals and employers for soft skill training and certification. Endorsed by the AGCCP and qualifies for SHRM credits.


Soft Skills Training Tips for Exceptional Customer Service

Soft skills training can be challenging — but with the right approach, soft skills can be learned, reinforced, and continually refined over time.


9 Purposeful Leadership Traits for Call Center Leaders

Purposeful leadership traits for call center and contact center leaders. Are you looking for ways to be a better leader? Be early. Say “you’re welcome.”