Greg Alcorn

CEO

Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:

  • Delivering the most professional presentations in the contact center industry
  • Providing an experienced, proactive client services team
  • Supporting an accurate and responsive information technology team

A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.

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Articles by Greg

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7 Common Communication Blunders

The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.

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Contact Center Solutions: Contact Center Makeovers

When customer satisfaction is on the decline and your contact center is over budget, you know that something has to change. Time for a call center makeover.

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Smart Ways to Improve Every Relationship with Soft Skills Training

Soft skills are the building blocks of customer service. While some people may be born more empathetic than others, soft skills are something you can learn.