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Training

9 Ways to Fix Your Call Center

By George Simons | October 21, 2015 | Comments Off on 9 Ways to Fix Your Call Center

Is your call center failing to meet customer service needs or KPIs? Here are 9 ways to fix your call center.

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Be a Resource for Others

By Erik Lipscomb | August 16, 2012 | Comments Off on Be a Resource for Others

Be a Resource for Others

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Capital One’s Non-Compliant Marketing Strategies and The Consumer Financial Protection Bureau (CFPB)

By Frank Camp | July 24, 2012 | Comments Off on Capital One’s Non-Compliant Marketing Strategies and The Consumer Financial Protection Bureau (CFPB)

Capital One’s Non-Compliant Marketing Strategies and The Consumer Financial Protection Bureau (CFPB)

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Coaching Employees in the Contact Center 101

By GCS Agents | July 5, 2012 | Comments Off on Coaching Employees in the Contact Center 101

Coaching Employees in the Contact Center 101

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Be A Coach, not a Supervisor.

By Greg Alcorn | July 2, 2012 | Comments Off on Be A Coach, not a Supervisor.

Be A Coach, not a Supervisor.

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CRMXchange Webinar; Coaching with Style goes well!

By GCS Agents | June 29, 2012 | Comments Off on CRMXchange Webinar; Coaching with Style goes well!

CRMXchange Webinar; Coaching with Style goes well!

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Changing Language in Your Contact Center Can Make You More Professional and Accurate

By Greg Alcorn | June 12, 2012 | Comments Off on Changing Language in Your Contact Center Can Make You More Professional and Accurate

Changing Language in Your Contact Center Can Make You More Professional and Accurate

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Enhancing the Customer Experience [Tips for Optimizing Your Call Script]

By Greg Alcorn | May 21, 2012 | Comments Off on Enhancing the Customer Experience [Tips for Optimizing Your Call Script]

Enhancing the Customer Experience [Tips for Optimizing Your Call Script]

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When You Go Surfing, Avoid Phishing

By GCS Agents | April 2, 2012 | Comments Off on When You Go Surfing, Avoid Phishing

When You Go Surfing, Avoid Phishing

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Personal Growth [Expressed Interest]

By Greg Alcorn | March 30, 2012 | Comments Off on Personal Growth [Expressed Interest]

Personal Growth [Expressed Interest]

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Recent Posts

  • GCS is a Finalist for this year’s BBB Torch Award for Ethics
  • Clutch Taps GCS Agents as Top Performing BPO
  • Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind
  • GCS Named One of the Best Call Services of 2021
  • Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center
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