Management
Clutch Taps GCS Agents as Top Performing BPO
The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.
Read MoreCustomer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind
COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.
Read MoreGCS’s Quick Reference Guide to Conference Call Etiquette & Productivity
The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar
Read MoreReal Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget
“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:
manage communi
Read MoreFive Things to Ask a Contact Center Vendor Before Hiring Them
A contact center vendor interacts directly with your customers on behalf of you. Because of this you need to ask tough questions before hiring them.
Read MoreHow Does Your Contact Center Vendor Measure Up?
Companies that outsource their contact center need a strong vendor management program to properly locate and manage the right contact center vendor.
Read MoreParatransit Call Center Case Study
Check out our case study and see how GCS turned an ailing call center into a platform for P3 best practices.
Read MoreContact Center Workforce Optimization & Management
The best contact center optimization goes beyond the numbers & cultivates an understanding about how the numbers impact workforce management.
Read MoreThe 3 Part Formula for Contact Center Success
Contact Center success is a 3 part formula that measures KPI metrics for success. We can get & keep your call center on the right track.
Read MoreCall Center Staffing Solutions
It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge.
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