Client Relationships
GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity
The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar
Read MoreReal Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget
“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:
manage communi
Read MoreHiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Read MoreCustomer Service by the Numbers
Customer Service by the Numbers
Read MoreThe Power of Partnership
The Power of Partnership
Read MorePut an End to Ineffective Sentence Bookends
Put an End to Ineffective Sentence Bookends
Read MoreThink Outside the Box. Avoid Cliches
Think Outside the Box. Avoid Cliches
Read MoreAvoid Dead Air and Listen to Yourself
Avoid Dead Air and Listen to Yourself
Read MoreTips for Protecting Your Goldmine
Tips for Protecting Your Goldmine
Read MoreWe invite business brokers, consultants and others to introduce us to qualified projects…
We invite business brokers, consultants and others to introduce us to qualified projects…
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