Four Absolutes of Quality
Quality is defined as conformance to requirements. The system for causing quality is prevention, not appraisal. The performance standard must be zero defects. The measurement of quality is the price of nonconformance.
Improving Corporate Communication (Operations and the Communication Plan) ~ Part II of III
Improving Corporate Communication (Operations and the Communication Plan) ~ Part II of III
Should My Company Outsource? 9 Things to Consider before Outsourcing Your Contact Center
Wondering if your company should hire contact center outsourcers? Find out the pros and cons of outsourcing contact & call centers.
Improving Corporate Communications (Tips to Implement at Your Contact Center)
What’s that saying –“Rome wasn’t built in a day.” Who even has an hour these days? Let’s face it: a lot goes on at a contact center. You have shift changes, shift meetings, new hires, training, calls,
The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)
The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)
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