Ron Rowan, GCS’s first employee!

With the 10 year anniversary of the company comes 10 year employee anniversaries, too.

This summer saw the first 10-year employee anniversary. Ron Rowan was recognized at the Strategic Planning Session in Salisbury in June. We sat down with Ron to find out what he thinks about celebrating this milestone.

Prior to joining GCS, what were you doing?

I have known some of the GCS folks for 15 or 20 years. I came out of the insurance industry where I was running a contact center for one of our existing clients. Then I moved into a telemarketing company where many of our folks came from. I’ve worked on a whole host of interesting projects, managed large groups of client service professionals, managed an application development department and managed a contact center. I know I have seen the business from all angles and what I see for GCS is pretty darn good.

What has kept you at GCS for this long?

The relationships and all the great people in the centers, at corporate and the folks I work with in client services. We are a professional, hard working and successful group of folks. I have great respect for the management team and we really do live our mission statement every day.

What is most fun about this company?

Again, it comes back to the people I work with everyday. I’ve known some of these folks for 20 years and am very proud to be associated with all of them.

What’s the biggest thing you’ve learned over the past 10 years?

That whether as a company, team or individual, we’re going to face numerous challenges and hurdles every single day and some of those can be downright horrible. I’ve learned (probably with my age) how with calmness, composure and a steady hand; by working with the team, we can overcome just about anything.

{{cta(’98f38b19-1371-4c85-aeb1-0d6d520286d6′)}}

What do you see ahead for GCS over the next 10 years?

I see a bright future for this generation and the next. We are a company with enormous talents and outstanding character. I am sure the business will change a good bit, as we saw in the last decade, but we will adapt and flourish. I am sure we will expand into other ventures and opportunities in the contact center and marketing arenas, providing a host of opportunities for everyone.

Related articles

• GCS is Ten! (A Brief History) (gcsagents.com)
• Listen to CEO, Greg Alcorn talk about GCS’s Beginnings and Growth, both at the Company and Industry Levels. (gcsagents.com)
• Thoughts on Ten (gcsagents.com)
• Improving Corporate Communications (Tips to Implement at Your Contact Center) (gcsagents.com)
• Improving Corporate Communication (Operations and the Communication Plan) ~ Part II of III (gcsagents.com)
• Should My Company Outsource? 9 Things to Consider before Outsourcing Your Contact Center (gcsagents.com)

{{cta(‘086bd7a8-05a0-4877-9c40-8458bb49ecd0’)}}