Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

Depositphotos_10279787_s-2015
13 Jan

Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

By Frank Camp

Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

Depositphotos_4570256_l
11 Jan

National Letter Writing Week – January 9 – January 16, 2011

By Bryan Overcash

National Letter Writing Week – January 9 – January 16, 2011

blog-joe6
10 Jan

Turning Profit in a Customer Care Center

By George Simons

Turning Profit in a Customer Care Center

shutterstock_26860756_med
06 Jan

Leadership Rowan [Local Government] ~ October 2011

By Erik Lipscomb

Leadership Rowan [Local Government] ~ October 2011

iStock_000000513928XSmall
03 Jan

Use Proper Manners when Calling a Customer on their Mobile Phone

By George Simons

Use Proper Manners when Calling a Customer on their Mobile Phone

Depositphotos_7168909_original
21 Dec

Spreading Culture & Consistency Across Centers

By Frank Camp

Spreading Culture & Consistency Across Centers

contact-center-costs-1
16 Dec

Thank-You!

By Frank Camp

Thank-You!

staffing-caller-bg
14 Dec

The Virtues of Being Optimistic

By Frank Camp

In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer

Microwave_on_fire_PR_graphic
14 Dec

What’s the best thing about burnt popcorn?

By Erik Lipscomb

What’s the best thing about burnt popcorn?

Depositphotos_7568472_s-2015-1
07 Dec

Don’t Flood them with eMails, Flatter them with a Phone Call

By George Simons

Don’t Flood them with eMails, Flatter them with a Phone Call

To Request more info today

Tell us about your program and we'll get back to you ASAP.

Name(Required)
Preferred Contact Method(Required)
call-icon

Call us

Speak with a contact center expert. We’ll help you break through your call center challenges. Click to call 844-324-5427.
email-icon

Email us

Get the answers you are seeking. Click to submit a brief form for quick help.