George Simons

Helpful information on Contact Centers, Customer Service and People Skills

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28 Jun

Staying on Course with Strategic Meetings and Improving Successful Processes

By Frank Camp

Staying on Course with Strategic Meetings and Improving Successful Processes

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17 Jun

Your Political Campaign Checklist

By GCS Agents

Your Political Campaign Checklist

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07 Jun

Changes in the Call Center Industry and the Breadth of Available Services

By Frank Camp

Changes in the Call Center Industry and the Breadth of Available Services

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07 Jun

Tips for Selling Anything!

By Greg Alcorn

Tips for Selling Anything!

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03 May

Win with Effective Training | Use One on One Engagement

By GCS Agents

Win with Effective Training | Use One on One Engagement

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21 Apr

Recap of the Call Center Optimization Forum in Charlotte

By Greg Alcorn

There was recently a contact center optimization forum in Charlotte, NC. Check out some of the highlights.

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20 Apr

Will I Ever Be Engaged? Exploring Employee Engagement in the Workplace

By GCS Agents

Will I Ever Be Engaged? Exploring Employee Engagement in the Workplace

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15 Apr

Conviction is Key

By GCS Agents

Conviction is Key

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31 Mar

Could a Customer Be Your Best Salesperson? | BNET

By Greg Alcorn

Could a Customer Be Your Best Salesperson? | BNET

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23 Mar

Engaging Customers

By Frank Camp

Engaging Customers

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