Erik Lipscomb

Helpful information on Contact Centers, Customer Service and People Skills

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Reaching Out : Connecting to Constituents

Reaching Out : Connecting to Constituents

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The Power of Partnership

The Power of Partnership

Mind Your Manners!

Mind Your Manners!

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Negative Nellie or Positive Pam? Dealing with Negative Attitudes on Your Team

Negative Nellie or Positive Pam? Dealing with Negative Attitudes on Your Team

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Ergonomics : Sitting at a Desk ALL DAY.

Ergonomics : Sitting at a Desk ALL DAY.

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On Making Mistakes

On Making Mistakes

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What Motivates: Autonomy, Mastery & Purpose

What Motivates: Autonomy, Mastery & Purpose

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Customer Think | Technology Isn’t a Substitute for Great Service

Customer Think | Technology Isn’t a Substitute for Great Service

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Top Performer : Debbie Call

Top Performer : Debbie Call

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Expressed Interest 7/9/10

Expressed Interest 7/9/10

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