Erik Lipscomb

Helpful information on Contact Centers, Customer Service and People Skills

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Call Center Consulting

Looking for contact center consulting services? We’re the only call center consultant you need! Find out what makes us the best choice.

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Call Center Staffing Solutions

It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge.

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Dr. Martin Luther King’s dream

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” –Dr. Martin Luther King Jr

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Make ‘em cry

Make ‘em cry

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Suspects to Prospects to Clients

Suspects to Prospects to Clients

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Kids say the darndest things…

Kids say the darndest things…

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Management Candidate Program

Management Candidate Program

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The Importance of the Past for On the Job Accuracy

The Importance of the Past for On the Job Accuracy

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Communication in Emergency Situations

Communication in Emergency Situations

Generational-Communication

Generational Communication

Generational Communication

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