Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

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13 Jan

Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

By Frank Camp

Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

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11 Jan

National Letter Writing Week – January 9 – January 16, 2011

By Bryan Overcash

National Letter Writing Week – January 9 – January 16, 2011

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10 Jan

Turning Profit in a Customer Care Center

By George Simons

Turning Profit in a Customer Care Center

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06 Jan

Leadership Rowan [Local Government] ~ October 2011

By Erik Lipscomb

Leadership Rowan [Local Government] ~ October 2011

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03 Jan

Use Proper Manners when Calling a Customer on their Mobile Phone

By George Simons

Use Proper Manners when Calling a Customer on their Mobile Phone

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21 Dec

Spreading Culture & Consistency Across Centers

By Frank Camp

Spreading Culture & Consistency Across Centers

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16 Dec

Thank-You!

By Frank Camp

Thank-You!

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14 Dec

The Virtues of Being Optimistic

By Frank Camp

In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer

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14 Dec

What’s the best thing about burnt popcorn?

By Erik Lipscomb

What’s the best thing about burnt popcorn?

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07 Dec

Don’t Flood them with eMails, Flatter them with a Phone Call

By George Simons

Don’t Flood them with eMails, Flatter them with a Phone Call

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