Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

pple-2-resized
13 May

GCS Wins Two 2020 Excellence in Customer Service Awards

By George Simons

Global Contact Services (GCS) received awards in two categories of the 2020 Excellence in Customer Service Award presented by Business Intelligence Group.

greg-aps-in-ny-2-1
23 Dec

GCS supports ApSeed in NYC!

By Greg Alcorn

Global Contact Services (GCS) is bringing ApSeedTM Early Childhood Education to NYC! ApSeed’s goal is for every child under 5 years old to be kindergarten-ready by providing MySeedlingTM touchpads to low-income families.

Onward_Nation_Episode_910
25 Nov

The Power of Habit and Mentorship

By Greg Alcorn

Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.

Lou_Diamond_Greg_Alcorn
13 Nov

Learn My 3 Powerful Soft Skills in 3 minutes

By Greg Alcorn

Greg Alcorn and Lou Diamond discuss eliminating no, so, try and just, turning negatives into positives and 4 steps to keep your cool when stressed.

Male freelance worker reading an e-mail while working on laptop in the office.
31 Oct

4 Great Questions Before Switching Your Contact Center Vendor

By Greg Alcorn

Four questions to ask before switching call center vendors. How has the scope changed? Do you fear change? Are you communicating? Who is on the shortlist?

AdobeStock_101405687
24 Oct

How to Use a Contact Center Improvement Plan to Increase Value

By George Simons

Looking to improve your contact center? GCS’s Call Center Improvement Tool can help you evaluate these 10 distinct areas of improvement.

Web
22 Oct

Public vs Private in Call Center Outsourcing: David vs Goliath(s)

By Greg Alcorn

The differences in working with public companies, the Goliaths, and private companies, David, when outsourcing your contact center.

Manager (businessman) clicks a soft skills words button on a virtual panel. Soft skills training and improvement concept. Human Resource Management and Training.
17 Oct

What Are The Benefits of Soft Skills Certification for Call Center Agents?

By Greg Alcorn

Understand the benefits for individuals and employers for soft skill training and certification. Endorsed by the AGCCP and qualifies for SHRM credits.

Call-Centers-Competitive-Edge
16 Oct

10 Call Center Innovation Ideas to Boost Your Competitive Edge

By George Simons

If you’re looking to make your call center more innovative, make a smart investment in one of these 10 strategies.

call-center-outsourcing-results
10 Oct

Outsourcing Your Call Center? Consider The Performance Trifecta.

By George Simons

At GCS we focus on a trifecta of performance: people to add value, process to deliver sanity, and technology that is flexible.

To Request more info today

Tell us about your program and we'll get back to you ASAP.

Name(Required)
Preferred Contact Method(Required)
call-icon

Call us

Speak with a contact center expert. We’ll help you break through your call center challenges. Click to call 844-324-5427.
email-icon

Email us

Get the answers you are seeking. Click to submit a brief form for quick help.