People Skills
What Are The Benefits of Soft Skills Certification for Call Center Agents?
Understand the benefits for individuals and employers for soft skill training and certification. Endorsed by the AGCCP and qualifies for SHRM credits.
Read MoreSoft Skills Training Tips for Exceptional Customer Service
Soft skills training can be challenging — but with the right approach, soft skills can be learned, reinforced, and continually refined over time.
Read More6 Ways to Use Soft Skills Training to Deal with Difficult People
You can use these 6 tips to employ soft skills training to deal with difficult people at your organization.
Read MoreSoft Skills Training your Contact Center Representatives Need
Despite popular belief people can change and interpersonal soft skills training are teachable. Find out how from the contact center experts!
Read MoreFrequently Asked Questions for Soft Skills Training
When you think of what makes a great customer service agent, soft skills should be the first thing that comes to mind. Soft skills allow a person to connect effectively with other people.
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