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Inside a Contact Center

Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

By George Simons | March 10, 2021 | Comments Off on Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.

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Contact Center Best Practices: 10 Areas of Focus

By Frank Camp | February 15, 2017 | Comments Off on Contact Center Best Practices: 10 Areas of Focus

Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.

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Five Contact Center Trends to Follow in 2017

By George Simons | January 4, 2017 | Comments Off on Five Contact Center Trends to Follow in 2017

Looking to improve your contact center this year? Let’s examine the trends that are popping up in the contact center industry.

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Five Things to Ask a Contact Center Vendor Before Hiring Them

By George Simons | October 13, 2016 | Comments Off on Five Things to Ask a Contact Center Vendor Before Hiring Them

A contact center vendor interacts directly with your customers on behalf of you. Because of this you need to ask tough questions before hiring them.

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How Does Your Contact Center Vendor Measure Up?

By George Simons | August 17, 2016 | Comments Off on How Does Your Contact Center Vendor Measure Up?

Companies that outsource their contact center need a strong vendor management program to properly locate and manage the right contact center vendor.

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Hiring for Effective Customer Service in the Contact Center

By Toni Currie | April 28, 2015 | Comments Off on Hiring for Effective Customer Service in the Contact Center

Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.

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Coaches are Just Teachers Trying to Help Us Win

By Bryan Overcash | August 7, 2013 | Comments Off on Coaches are Just Teachers Trying to Help Us Win

Coaches are Just Teachers Trying to Help Us Win

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The Ebb and Flow of Workload

By Greg Alcorn | August 18, 2012 | Comments Off on The Ebb and Flow of Workload

The Ebb and Flow of Workload

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We invite business brokers, consultants and others to introduce us to qualified projects…

By GCS Agents | March 20, 2012 | Comments Off on We invite business brokers, consultants and others to introduce us to qualified projects…

We invite business brokers, consultants and others to introduce us to qualified projects…

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FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?

By GCS Agents | March 6, 2012 | Comments Off on FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?

FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?

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Recent Posts

  • GCS is a Finalist for this year’s BBB Torch Award for Ethics
  • Clutch Taps GCS Agents as Top Performing BPO
  • Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind
  • GCS Named One of the Best Call Services of 2021
  • Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center
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