Inside a Contact Center
Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind
COVID-19 has altered consumers’ behaviors within global economies. And change has been inevitable, especially for customer service.
Read MoreContact Center Best Practices: 10 Areas of Focus
Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.
Read MoreFive Contact Center Trends to Follow in 2017
Looking to improve your contact center this year? Let’s examine the trends that are popping up in the contact center industry.
Read MoreFive Things to Ask a Contact Center Vendor Before Hiring Them
A contact center vendor interacts directly with your customers on behalf of you. Because of this you need to ask tough questions before hiring them.
Read MoreHow Does Your Contact Center Vendor Measure Up?
Companies that outsource their contact center need a strong vendor management program to properly locate and manage the right contact center vendor.
Read MoreHiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Read MoreCoaches are Just Teachers Trying to Help Us Win
Coaches are Just Teachers Trying to Help Us Win
Read MoreThe Ebb and Flow of Workload
The Ebb and Flow of Workload
Read MoreWe invite business brokers, consultants and others to introduce us to qualified projects…
We invite business brokers, consultants and others to introduce us to qualified projects…
Read MoreFTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?
FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?
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