customer service
7 Common Communication Blunders
The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.
Read MoreReal Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget
“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:
manage communi
Read MoreContact Center Best Practices: 10 Areas of Focus
Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.
Read MoreExposing the Super Heroes in Your Contact Center
Want to turn your contact center agents into super heroes? Customer service week is the perfect time to make changes to benefit your call center.
Read More3 Call Center Soft Skills Your Representatives Need
As we move forward into the digital age, soft skills training for call center representatives is now more important than ever.
Read More3 Tips for Great Contact Center Staffing: The People Perspective
Hiring the right people will be the most important decision you make at your contact center. Follow these 3 tips for contact center staffing.
Read MoreHiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Read MoreKids say the darndest things…
Kids say the darndest things…
Read MoreThe Value of a Smile and a Wave (over the phone)
The Value of a Smile and a Wave (over the phone)
Read MoreCustomer Service by the Numbers
Customer Service by the Numbers
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