Personality Testing to Build Highly Effective Call Centers
Personality testing is critical to highering and maintaining the best team for your contact center.
Hiring for Effective Customer Service in the Contact Center
Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.
Train-the-Trainer or SME
GCS can help you evaluate the pros and cons of each training program to determine which method will work best for your call center.
Do you Speak my Language? The Importance of a Multilingual Contact Center
Do you Speak my Language? The Importance of a Multilingual Contact Center
Multi Channel versus Omni Channel Customer Communication
Multi Channel versus Omni Channel Customer Communication
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