Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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Real Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget

“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:

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GCS’ Greg Alcorn to Speak at CCNG Executive Summit

GCS’ Greg Alcorn to Speak at CCNG Executive Summit – GCS Agents

GCS to Participate in the Virtual Contact Center Conference

GCS to Participate in the Virtual Contact Center Conference – GCS Agents

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Contact Center Best Practices: 10 Areas of Focus

Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.

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Five Contact Center Trends to Follow in 2017

Looking to improve your contact center this year? Let’s examine the trends that are popping up in the contact center industry.

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16 Keys to Successful Contact Center Outsourcing

Will you be looking to outsource your contact center in 2017? Here are 16 successful tips to follow when you’re outsourcing a contact center.

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16 ROI-Proven Ways a Consultant Can Help Your Call Center

Do you have the in-house resources and experience to run your contact center? If not, consider these 16 ways an outsource partner or consultant can help.

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Five Things to Ask a Contact Center Vendor Before Hiring Them

A contact center vendor interacts directly with your customers on behalf of you. Because of this you need to ask tough questions before hiring them.

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Exposing the Super Heroes in Your Contact Center

Want to turn your contact center agents into super heroes? Customer service week is the perfect time to make changes to benefit your call center.

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Five Ways A Consultant Can Help Fix Your Contact Center

Is your contact center in need of some help? It may be tempting to let managers take over the process, but here 5 Ways a Contact Center Consultant can help.

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