Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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How Does Your Contact Center Vendor Measure Up?

Companies that outsource their contact center need a strong vendor management program to properly locate and manage the right contact center vendor.

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3 Call Center Soft Skills Your Representatives Need

As we move forward into the digital age, soft skills training for call center representatives is now more important than ever.

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3 Tips for Great Contact Center Staffing: The People Perspective

Hiring the right people will be the most important decision you make at your contact center. Follow these 3 tips for contact center staffing.

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Paratransit Call Center Case Study

Check out our case study and see how GCS turned an ailing call center into a platform for P3 best practices.

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Contact Center Workforce Optimization & Management

The best contact center optimization goes beyond the numbers & cultivates an understanding about how the numbers impact workforce management.

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The 3 Part Formula for Contact Center Success

Contact Center success is a 3 part formula that measures KPI metrics for success. We can get & keep your call center on the right track.

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Attention. Thank you. Forward March

Global Contact Services would like to express and sincere and grateful Thank You to all of the Veterans out there.

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9 Ways to Fix Your Call Center

Is your call center failing to meet customer service needs or KPIs? Here are 9 ways to fix your call center.

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We’ll See You at the Government Procurement Conference!

We’ll See You at the Government Procurement Conference!

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Thanks For Giving

GCS employees and staff go above and beyond and it makes me proud to be part of the team. Thanks for giving.

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