The American Teleservices Association (ATA) Helps our Industry Grow through Advocacy, Education & Networking
The American Teleservices Association (ATA) Helps our Industry Grow through Advocacy, Education & Networking
March 22 is National Goof Off Day, and we’ve got some suggestions on how to spend
March 22 is National Goof Off Day, and we’ve got some suggestions on how to spend
Building Rapport!
While walking the floor with the managers as the process was taking place, one idea kept coming to mind – how great it was to see the relationships and rapport that was growing each day between superv
A to Z of Customer Service of Call Centers | Call Center Cafe
A to Z of Customer Service of Call Centers | Call Center Cafe
6 Tips on Leading an Effective & Efficient Conference Call
6 Tips on Leading an Effective & Efficient Conference Call
Is a Yellow Rose, still a Rose? The art of knowing what your customer wants.
Is a Yellow Rose, still a Rose? The art of knowing what your customer wants.
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