Erik Lipscomb

Helpful information on Contact Centers, Customer Service and People Skills

how-to-tackle-the-call-center-setup-process

How to Tackle the Call Center Setup Process

Setting up your call center the right way will save you time and money. Consider location, the available talent pool, and how much square footage you need.

how-to-tackle-call-center-workforce-management

How to Tackle Call Center Workforce Management

You can tackle call center workforce management by improving the way you forecast and schedule. Accurate data is important as well as continued training.

call-center-companies-factors-to-consider-when-outsourcing

Call Center Companies: 6 Factors to Consider When Outsourcing

When you hire a call center company to handle your contact center activities, you are hiring someone to represent your company to your customers. Choose the best.

clutch-GCS

Clutch Reveals GCS as One of the Leading New York City B2B Companies for 2019

Clutch identified GCS as a B2B industry leader in New York City, based on our portfolios of work and past clientele, market presence, thought leadership, and client feedback.

using-call-coaching-training-to-improve-call-center-operations

Using Call Coaching Training to Improve Call Center Operations

Using call coaching to improve call center operations is a multifaceted issue. It starts with tracking performance and using data to coach more effectively.

tactics-for-managing-call-center-agents-more-effectively

3 Tactics for Managing Call Center Agents More Effectively

Managing a call center involves managing people as well as processes. Daily coaching and the right technology make a big difference.

how-to-be-a-better-call-agent-things-to-improve

How to Be a Better Call Center Agent: 4 Things to Improve

Good call center companies oversee script delivery, manage workflow, monitor performance, and provide coaching so agents are the best they can be.

benefits-of-using-a-staffing-agency

Call Center Staffing Agencies: 5 Benefits of Using a Staffing Agency

When you use a call center staffing agency you can leverage our expertise to save time, reduce costs, improve retention, and reach your metrics.

call-center-team-leader-training-improve-effectiveness

Call Center Team Leader Training: Improve Effectiveness

Real-time facts and data can help make it easier for call center supervisors to monitor performance and reach productivity goals.

why-are-call-centers-outsourced

Why Are Call Centers Outsourced?

The answer to why call centers are outsourced is simple – they tend to be more effective in terms of money, time, and customer experience.

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