Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

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07 Oct

Why Open-Ended Questions Aren’t Very Useful | BNET

By Greg Alcorn

Why Open-Ended Questions Aren’t Very Useful | BNET

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06 Oct

Columbus Day presents a unique opportunity for political calling!

By George Simons

Columbus Day presents a unique opportunity for political calling!

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06 Oct

If you want something done right, you CAN do it yourself. But, if you want a lot of things done right, communicate!

By Bryan Overcash

If you want something done right, you CAN do it yourself. But, if you want a lot of things done right, communicate!

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06 Oct

Listening isn’t the same as waiting for your turn to talk.

By Bryan Overcash

Listening isn’t the same as waiting for your turn to talk.

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05 Oct

You’ve got 45 seconds!

By GCS Agents

You’ve got 45 seconds!

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04 Oct

GCS was at the ABIA last week!

By Greg Alcorn

GCS was at the ABIA last week!

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02 Oct

Leadership Self-Awareness

By Greg Alcorn

Leadership Self-Awareness

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24 Sep

What’s on the menu? GCS’s Services.

By Greg Alcorn

What’s on the menu? GCS’s Services.

23 Sep

GCS’s ABIA TEAM!

By Greg Alcorn

GCS’s ABIA TEAM!

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22 Sep

GCS at the ABIA

By Greg Alcorn

GCS at the ABIA

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