Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

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Put an End to Ineffective Sentence Bookends

Put an End to Ineffective Sentence Bookends

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Changing Language in Your Contact Center Can Make You More Professional and Accurate

Changing Language in Your Contact Center Can Make You More Professional and Accurate

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Intersecting Sports and the Contact Center World

Intersecting Sports and the Contact Center World

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Think Outside the Box. Avoid Cliches

Think Outside the Box. Avoid Cliches

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Avoid Dead Air and Listen to Yourself

Avoid Dead Air and Listen to Yourself

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WII-FM…What’s In It For Me?

WII-FM…What’s In It For Me?

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4 Traits of World Class Listening (Being an Active Listener)

4 Traits of World Class Listening (Being an Active Listener)

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Mind Mapping is a Great Way to Brainstorm

Mind Mapping is a Great Way to Brainstorm

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Pardon Us!

Pardon Us!

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Say This, Not That; Changing Language in Your Contact Center

Say This, Not That; Changing Language in Your Contact Center

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