George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™

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Articles by George Simons

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using-call-coaching-training-to-improve-call-center-operations
14 Mar

Using Call Coaching Training to Improve Call Center Operations

By George Simons

Using call coaching to improve call center operations is a multifaceted issue. It starts with tracking performance and using data to coach more effectively.

how-to-be-a-better-call-agent-things-to-improve
28 Feb

How to Be a Better Call Center Agent: 4 Things to Improve

By George Simons

Good call center companies oversee script delivery, manage workflow, monitor performance, and provide coaching so agents are the best they can be.

Business people in a meeting
28 Jan

Call Center Outsourcing Services: How to Choose the Right Contact Center Vendor

By George Simons

Selecting the right call center vendor is good business. Your customers will be well-served and the center will not become a drain on your resources.

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