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Lessons on Leadership

The Power of Habit and Mentorship

By Greg Alcorn | November 25, 2019 | Comments Off on The Power of Habit and Mentorship

Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.

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Learn My 3 Powerful Soft Skills in 3 minutes

By Greg Alcorn | November 13, 2019 | Comments Off on Learn My 3 Powerful Soft Skills in 3 minutes

Greg Alcorn and Lou Diamond discuss eliminating no, so, try and just, turning negatives into positives and 4 steps to keep your cool when stressed.

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9 Purposeful Leadership Traits for Call Center Leaders

By Greg Alcorn | September 26, 2019 | Comments Off on 9 Purposeful Leadership Traits for Call Center Leaders

Purposeful leadership traits for call center and contact center leaders. Are you looking for ways to be a better leader? Be early. Say “you’re welcome.”

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Recent Posts

  • GCS is a Finalist for this year’s BBB Torch Award for Ethics
  • Clutch Taps GCS Agents as Top Performing BPO
  • Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind
  • GCS Named One of the Best Call Services of 2021
  • Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center
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