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Communication

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

By GCS Agents | September 12, 2017 | Comments Off on GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar

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Real Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget

By George Simons | August 28, 2017 | Comments Off on Real Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget

“So, what are real solutions in this business? What game plans, tools, and strategies exist for business leaders to manage real challenges? We need best-in-the-world resources to:

manage communi

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Contact Center Best Practices: 10 Areas of Focus

By Frank Camp | February 15, 2017 | Comments Off on Contact Center Best Practices: 10 Areas of Focus

Looking to improve your contact center? Here are 10 contact center areas of improvement to focus on to get your contact center the changes it needs.

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Hiring for Effective Customer Service in the Contact Center

By Toni Currie | April 28, 2015 | Comments Off on Hiring for Effective Customer Service in the Contact Center

Good customer service begins with the people providing it and for many businesses this means the call center employees tasked with providing it.

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Generational Communication

By Greg Alcorn | May 29, 2014 | Comments Off on Generational Communication

Generational Communication

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Customer Service by the Numbers

By Frank Camp | November 8, 2012 | Comments Off on Customer Service by the Numbers

Customer Service by the Numbers

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Global eConnect

By Greg Alcorn | November 6, 2012 | Comments Off on Global eConnect

Global eConnect

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Tips for Collaborating in the Workplace

By Frank Camp | October 29, 2012 | Comments Off on Tips for Collaborating in the Workplace

Tips for Collaborating in the Workplace

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Is B2B for Me?

By George Simons | October 24, 2012 | Comments Off on Is B2B for Me?

Is B2B for Me?

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How Are Customer Communication Habits Changing? Or Not Changing?

By Frank Camp | October 23, 2012 | Comments Off on How Are Customer Communication Habits Changing? Or Not Changing?

How Are Customer Communication Habits Changing? Or Not Changing?

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