Greg Alcorn

Helpful information on Contact Centers, Customer Service and People Skills

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21 Mar

Basic Computer Security Awareness [Security Awareness Month at GCS]

By GCS Agents

Basic Computer Security Awareness [Security Awareness Month at GCS]

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20 Mar

We invite business brokers, consultants and others to introduce us to qualified projects…

By GCS Agents

We invite business brokers, consultants and others to introduce us to qualified projects…

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13 Mar

Expand Your Operations Off-Shore Using a Build Operate Transfer Model

By Bryan Overcash

Expand Your Operations Off-Shore Using a Build Operate Transfer Model

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12 Mar

9 Creative Ways to Use the Phone to Deliver Your Political Message

By George Simons

9 Creative Ways to Use the Phone to Deliver Your Political Message

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08 Mar

Three Strategies for Increasing Results in the Call Center Channel

By George Simons

Three Strategies for Increasing Results in the Call Center Channel

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06 Mar

9 Tips for Choosing a Compliant Outsourcing Provider

By George Simons

9 Tips for Choosing a Compliant Outsourcing Provider

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06 Mar

FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?

By GCS Agents

FTC to Release Cell Phone Numbers from the Do Not Call Registry – Really?

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24 Feb

Inbound Customer Engagement ~ What’s Important to Our Clients? Metrics Measured.

By Frank Camp

Inbound Customer Engagement ~ What’s Important to Our Clients? Metrics Measured.

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17 Feb

6 Degrees of Kevin Bacon

By Greg Alcorn

6 Degrees of Kevin Bacon

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15 Feb

New FCC Limitations on Robo-Calls and Auto Text Messages

By Frank Camp

New FCC Limitations on Robo-Calls and Auto Text Messages

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